Privacy Policy

This privacy policy sets out how this website (hereafter “the Site”) uses and protects any information that you give the Site while using this website. The Site is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Site may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT?

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

HOW WE USE THE PERSONAL INFORMATION?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Generally, the User may browse the Website without providing any personal information. If the User registers on the Website, the data  gathered will be incorporated to a file on our site and we might be using the data to manage the website, provide efficient and relevant services, offer certain functionalities associated to the status of User (favoured product list, for instance) and send information to the User about the services of the Store or its sponsors through newsletters (the subscription of which can be cancelled by Users at any moment from their account).

Our website doesn’t gather information about the age or date of birth of their Users when they register. Consequently, there isn’ t a particular treatment aimed to underage Users. Our website is accessible to users of all ages. Any information received by the Site through Contact forms, Satisfaction surveys available on the website, or through the email addresses on our website, will be incorporated to a file and will only be used with the intention of answering the questions, suggestions or complaints sent by the Users of the Website.

Our website includes plugins that allow to perform some actions in social networks belonging to third parties such as Facebook, Twitter, Pinterest or Google+ like sending a publication or show support to the Website, for instance. These plugins are displayed with the logo of their associated social network. If those plugins are accepted, the corresponding content will be sent to the adequate social network. The User may find information about how those plugins work and in what way the personal data is used in the privacy policies of these social networks. If the User doesn’t wish these social networks to collect these personal data, the plugin shouldn’t be accepted.

SECURITY OF USER DATA

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The Personal Information that you provide in connection with the use of the Site is protected in several ways. Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. We encourage you to use a strong, alpha-numeric password which you should not divulge to anyone. Your Personal Information resides on a secure shared server that only selected SFYLO TECH LLP personnel and contractors have access to.

Your Personal Information is encrypted whenever it is transmitted to our website. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. While we use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can reach out to us and we would do our best to satisfy you on your query.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to delete your account or request that we no longer use your information to provide you services contact us at the information provided on the Contact Us section of our website. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

OPT OUT & CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, oremailingyour request to us. Please do not email your credit card number or other sensitive information.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs,likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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